Senior Help Desk Specialist

The Wyanoke Group

The Wyanoke Group’s IT Support team is seeking an experienced, and highly qualified Senior Help Desk Specialist to join our growing technical support team.

As a member of our Technical Support Services team, the Senior Help Desk Specialist will be responsible for client facing hardware and application support within our growing company and tech stack. The qualified candidate will be a seasoned self-starter with excellent communication and organizational skills. This team-oriented professional should have a strong background in technical troubleshooting and problem-solving. This is a challenging position in a highly active corporate IT environment. The successful candidate will have the ability to hit the ground running, learn new technologies quickly, work independently when necessary, and provide excellent technical support to employees.

Responsibilities include:

  • Helpdesk Ticketing and IT issue resolution
  • Windows 10 troubleshooting and repair
  • Laptop hardware and peripheral troubleshooting and repair
  • Microsoft 365 configuration and support
  • MDM configuration and support
  • Active Directory user/computer management
  • Endpoint Protection configuration and troubleshooting
  • IIS Management
  • Patch Management
  • SFTP configuration and management
  • Basic networking and wireless troubleshooting

Requirements:

  • 3-5+ Years of experience in a corporate technical support environment
  • Ability to prioritize and maintain tasks on schedule
  • Solid understanding of security best-practices
  • Ability to support end-users in both on-premises and remote locations
  • Team-oriented attitude and experience working in a group setting
  • Willingness to problem-solve situations through to root cause analysis
  • Professional and courteous customer service attitude
  • Ability to maintain composure under stressful conditions

Address Cover Letter, Resume, and Salary Requirements to:
B. Veiga

Apply Today!